Vietnamese retailers embrace Generative AI technology

Vietnamese retailers are increasingly embracing Generative AI (GenAI) technology to enhance their operations and business development, according to FPT Smart Cloud, a leading provider of cloud and AI services in Vietnam. GenAI, a new generation of AI, is capable of solving complex problems and generating new ideas that can help businesses improve their efficiency and competitiveness.

FPT Smart Cloud has recently launched FPT GenAI, a platform that provides businesses with access to a range of GenAI capabilities. These capabilities can be used to automate tasks, improve customer service, and develop new products and services.

One example of how FPT GenAI is being used in the retail industry is by a leading pharmaceutical retail chain. The chain is using FPT AI Mentor to train pharmacists. FPT AI Mentor uses a large dataset of automatically generated content from the digital knowledge base to create personalized training paths for pharmacists. This helps pharmacists to learn more effectively and efficiently.

"Invest early and strategically" is a comment on the picture of AI applications by large retailers in Vietnam. In fact, retail businesses are quite familiar with chatbot solutions to improve the customer's shopping experience.

"The AI ​​wave, and above all GenAI, has had a profound impact on almost every industry sector," said a spokesperson for FPT Smart Cloud. "Businesses that are ready to embrace new technology trends will certainly gain a great competitive advantage, thereby breaking through their fortunes. operations and sales revenue growth."